SPINNER SmartLoad Service

Thank you for your interest in the service and maintenance procedures for SPINNER SmartLoads!
Here you can access the latest manuals and documents and find out which updates are available for your SmartLoad and how to install them.

!!! IMPORTANT !!!
To get the latest updates, please make sure to register your SPINNER SmartLoad!
You will also receive information on how to proceed.

Register your SPINNER SmartLoad

Service and Maintenance Procedure - Overview

Please note:
Depending on your devices' power, different procedures apply. Please take your time to chose the right ones!

Service and Maintenance Procedures for 10kW SmartLoads

Applying for BNs: 546423xxxxx

Service Notices

Visual Inspection & Functional Test

It is crucial to carry out the functional test described in the Service Notice Visual Inspection and Functional Test once a year. The videos below also explain the mentioned procedures.

Please fill out the checklist in the Service Notice for each load/test and send it back to our service team, who will get in touch with you in case of irregularities:
This email address is being protected from spambots. You need JavaScript enabled to view it..

Download Service Notice

Change Tank Caps

If you receive a new tank cap from our service team, please follow these instructions:

Download Service Notice

Training Videos

2: Coolant Change of 10kW SmartLoads

This video explains how to change the coolant of your 10kW SmartLoad.
It also shows how to flush the system in case the coolant type is changed.

3: Set Idle Speed

This video shows how to set idle speed for coolant pumps.
You will also find this procedure explained in chapter 4 of the corresponding
Service Notice Visual Inspection and Functional Test.

Service and Maintenance Procedures for 25-55kW SmartLoads

Applying for BNs: 546404xxxxx, 546430xxxxx, 546434xxxxx, 546435xxxxx, 546437xxxxx,, 546439xxxxx

Service Notices

Visual Inspection & Functional Test

It is crucial to carry out the functional test described in the Service Notice Visual Inspection and Functional Test once a year. The videos below also explain the mentioned procedures.

Please fill out the checklist in the Service Notice for each load/test and send it back to our service team, who will get in touch with you in case of irregularities:
This email address is being protected from spambots. You need JavaScript enabled to view it..

Download Service Notice

Change Tank Caps

If you receive a new tank cap from our service team, please follow these instructions:

Download Service Notice

Training Videos

2: Coolant Change

This video explains how to change the coolant of SmartLoads.
It also shows how to flush the system in case the coolant type is changed.

3: Software Update

It's important to use the right software for your load model. Using the latest update gives you better overall protection and ensures smoother operation:

Latest SmartLoad software versions

 
The following two videos explain how to update your load and install the correct software update.
You will also find these procedures explained in chapter 4 of the Service Notice Visual Inspection and Functional Test.

4: Power Surge Robustness

This video explains how to achieve greater resistance to mains power fluctuations.
You will also find this procedure explained in chapter 5 of the Service Notice
Visual Inspection and Functional Test.

5: Indoor Loads Only: Set Idle Speed

This video shows how to set idle speed for coolant pumps.
Note: Only for SmartLoads with internal heat exchangers.
You will also find this procedure explained in chapter 6 of the Service Notice
Visual Inspection and Functional Test.

6: Installing the Float and Snap Disc Switch

In this video you can learn how to install the float switch and snap disc
switch correctly. Please also see the installation instructions being enclosed to
the matching installation kit.

Also the latest version of the installation instructions can be downloaded here:

Download Installation Instructions

Coming soon:
We will provide more details about maintenance and service work on this SPINNER SmartLoad Service page!

Datasheets, Manuals and Documentation

Our Product Finder contains extensive information and recources on all part numbers. Enter a part number here and click on the download tab.

Product Finder

Remote Training and One-on-One Help From Us in Germany

Sessions are available on an individual basis. To register, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Please contact our service team (This email address is being protected from spambots. You need JavaScript enabled to view it.) if you have any questions or need assistance!